Terms and Conditions
Effective January 1, 2026
Custom Aliso Viejo Masonry & Concrete, alisoviejomasonry.com, info@alisoviejomasonry.com
Accepting these terms
These terms explain how Custom Aliso Viejo Masonry & Concrete works with the people who use this website and the homeowners who hire us. By using the site, calling us or asking for an estimate, you agree to them, so please read them before you book.
If you don't agree with something here, please don't use the site. Call us at (949) 619-8220 or reach us through the contact page and we'll talk it through.
What we do
We're a masonry contractor in Aliso Viejo, CA, and we also do concrete work. We build and repair brick, block and stone work, including walls, walkways, driveway pavers, chimneys, fireplaces, veneer and outdoor kitchens, for homes in Aliso Viejo and the cities around it. You can see the full list of what we do from the home page and read about our crew on the about page.
Everything on this site is general information about the trade and our services. It isn't a promise about your particular job, because we can't know what your wall, slab or chimney needs until we've seen it in person.
Estimates and pricing
Our estimates are free, and we give them after we've looked at the job on site. An estimate is our best figure for the work we can see and describe at that visit, and you're under no obligation to book.
Masonry often hides things until it's opened up, like a cracked footing, rotted backing or old repairs behind the face. If we find something like that, we stop, show it to you and explain the added cost before we do any extra work, and we only go ahead once you've agreed to the change in writing.
Prices on an estimate hold for the period written on it. After that, material costs may have moved, so we may need to update the figure before we start.
Scheduling and cancellation
We schedule a job once you've accepted the estimate or signed the contract. Start dates and timelines are our honest best guess, but weather, material delivery, permit approvals and conditions we find once the job is open can push them, and we'll tell you as soon as we know about a delay.
If you need to cancel or move your date, please tell us as early as you can by phone or through the contact page. If we've already ordered special materials or started work, you may owe for those materials and the work done up to that point, as your contract describes. Any cancellation rights the law gives you stay in place.
Payment
The written contract for your job sets out what you'll pay, when each payment is due and how you can pay. Any deposit will follow the limits California law sets for home improvement contracts.
Payments are due on the dates in your contract. If a payment is late, we may pause work until it's settled, and we may use the remedies the law allows to collect what's owed.
Our work and warranty
We're licensed and insured, and we stand behind our work. Any written warranty for your job will be in your contract, and that document controls what's covered and for how long.
Outside of what's written in your contract, and to the extent the law allows, we don't make other promises about how long work will last. Masonry and concrete can crack, settle or wear from things we don't control, such as ground movement, water draining toward the work, tree roots, earthquakes, heavy loads, lack of upkeep or changes someone else makes later.
Information on this website is offered as it is, without any promise that it's complete or current for your situation.
Limits on our liability
To the extent the law allows, Custom Aliso Viejo Masonry & Concrete isn't responsible for indirect or follow-on losses tied to this website or our services, such as lost use of your property or lost income. Our total responsibility for any claim about a job won't be more than the amount you paid us for that job.
Nothing in these terms limits responsibility that California law doesn't allow a business to limit.
If we disagree
If you're unhappy with something, call us first, because most problems get fixed fastest when we come back out and look at them together. If talking it through doesn't settle it, we both agree to try mediation in good faith before going to court.
If a dispute does go to court, it will be heard in the courts of Orange County, California, unless the law requires otherwise.
Which law applies
These terms, and any work we do, are governed by the laws of the State of California. If your signed contract and these terms say different things, the contract wins for that job.
Changes to these terms
We may update these terms from time to time, and the version posted on this site is the one that applies. Changes won't alter a contract you've already signed with us.
If any part of these terms can't be enforced, the rest still applies.
Questions
If anything here is unclear, call us at (949) 619-8220 or send a message through our contact page, and we'll answer it in plain words. We respond within 1 business day.