Privacy Policy
Effective January 1, 2026
Custom Aliso Viejo Masonry & Concrete, alisoviejomasonry.com, info@alisoviejomasonry.com
Who this policy covers
This policy explains how Custom Aliso Viejo Masonry & Concrete handles the information you share when you visit our website, fill out our contact form or call us. We're a masonry contractor in Aliso Viejo, CA, and we collect only what we need to answer your questions, give you an estimate and do the work you hire us for.
It applies to this website, starting at our home page, and to the calls, emails and messages that come from it. It doesn't cover other websites we link to, which have their own policies.
What information we collect
When you fill out our contact form, we collect what you type in, usually your name, phone number, email, address or city, and a short description of the job. We use that to call you back, set up a site visit and write your estimate.
When you call or email us, we keep your contact details and notes about your project so we don't have to ask you the same questions twice.
When you browse the site, basic technical information is collected automatically, such as your browser type, the kind of device you're on, the pages you visit and roughly where you're visiting from. This tells us which pages people find useful and which ones need work.
Cookies and analytics
Cookies are small files your browser saves so a site can remember things between visits. Our site and the analytics tools we use may set cookies to count visits, see how people move through the pages and keep the site working properly.
You can block or delete cookies in your browser settings. The site will still work for reading about our services and contacting us, though some features may not.
How we use your information
We use your information to reply to you, schedule estimates, plan and do the job, send invoices and follow up once the work is done. We also use general site traffic to improve the website.
We don't sell your personal information, and we don't rent or trade our customer list to anyone.
Who we share it with
We share information only when it's needed to run the business. Our contact form is hosted by an outside form service, so what you submit passes through their system before it reaches us. Analytics, email and website hosting providers also handle some data on our behalf.
We may also share information if the law requires it, or if we need to protect our rights or someone's safety.
How long we keep it
We keep your contact details and job records for as long as we need them to serve you, answer warranty or follow-up questions about the work, and keep the business records we're required to keep. If you contacted us but never booked, we delete those details once they're no longer useful.
Analytics data is kept in summary form and isn't used to identify you.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. California residents may have additional rights under state privacy law, and we'll honor requests that apply to you.
If you'd rather we didn't contact you again, just tell us and we'll stop. We'll respond to privacy requests within a reasonable time and may need to confirm who you are before we make changes.
How we protect your information
We take reasonable steps to keep your information safe, such as limiting who on our team can see it and using reputable service providers. No website or email system is completely secure, so please don't send sensitive details like card numbers through the contact form.
Children's privacy
This website is meant for homeowners and adults planning work on a property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and if you keep using the site after an update, that version applies.
How to reach us about privacy
If you have a question or concern about your information, call us at (949) 619-8220 or send a note through our contact page. You can learn more about who we are on our about page.